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Customer Service: Making a Difference

A Few Tips on Better Customer Service

  1. Make sure every customer touch is led by someone who is trained to act as you would and has the latitude to make appropriate decisions.
  2. Go beyond client requests.  Suggest complimentary products or services. Think Nordstrom! Consistently ask for feedback and make appropriate changes. Find out what is valuable to clients and address those needs.
  3. Know your competition and be faster, more customized, better made, more reliable, etc. Think in terms of benefits to the client, not your features. Establish the reason they should buy from you and not from your competition. Your positioning is in their mind, so verify for with clients that no one else can do it as well as you.

Talk with a SCORE mentor to improve your client service. Ask SCORE today.

 Betty Otte, SCORE Orange County
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Success: Love the SCORE Women’s Blog?
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Once a day just isn’t enough for you?

client_expert_blog_promoCan’t get enough of the SCORE Women’s Success Blog? Well then check out the rest of our blog family. Visit the SCORE Ask an Expert Blog.

New Bloggers, Same Great Info
Get the blidget code for your web site and share with your friends and clients. Then tell us what you think. Leave a comment below.

SCORE Association
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For 50 years, SCORE has helped aspiring and current small business owners achieve their dreams. Through a network of over 11,000 volunteer business mentors in 340+ chapters across the country, SCORE connects decades of business experience and knowledge with those who can best use it. | Facebook | @SCOREmentors | More from SCORE