Save Time & Resources
In these economic times, resources are limited in many businesses today which make outsourcing an option to get a project or task done with a fixed cost.
The following options can be considered.
- A small company can consider partnering with a larger company by providing their expertise as a subcontractor. This can be done by registering with the state and bidding on state contracts. In most states there is a department of administrative services that helps a business who has been in business for 2 or more years. In Connecticut, www.das.gov and www.sba.gov offer matchmaking events where small businesses are introduced to larger businesses for tasks that they need help with. Many larger companies use smaller companies to subcontract work to.
- It is also possible to find companies who can produce, fulfill and ship products to buyers which allow design and marketing to stay in house. This is a process where a manufacturer will drop ship merchandise and stock inventory for a fee. If a service business needs help…temporary help is an option. Part time help makes sense in busy times and in slow times you are not locked into a fixed payroll.
- Outsourcing human resources and management tasks that are labor intensive and costly makes sense. Payroll is very common and ends up being more cost effective than hiring an accounting firm or hiring a full time employee.
When things can be outsourced it allows the company to focus on its customers and sales. Look into the options that make sense for your business.
Share ideas that have worked for you to make your business run more efficiently.
Julie Brander, New Haven SCORE
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Make the Connection.
Email, Blogs and social media are great. Quick info and a sense of connection.
But, when was the last time you actually talked to your 10 best customers?
The recession is easing, but the economy is still in a state of flux. Do your clients have a personal connection with you?
Set aside a day and call your top clients to find out how they are doing. No rush. No pitch. Just get feedback.
Real relationships and trust take time. The investment in picking up the phone to call can reveal emerging client needs, bring feedback on your services and can build loyalty–because you show that the client is important to you as the business owner.
Workshop: Creating Customer Loyalty
5 Tips on Customer Service
Managing Client Expectations
Christine Banning, SCORE
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