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Customer Service: How Effective Are You?
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Are You Effectively Servicing Your Customers?

SERVICING YOUR EXTERNAL AND INTERNAL CUSTOMERS

When you are servicing your customers are you continually and consistently focusing on exceeding the customer’s expectations, when selling or introducing your product or service, to your target audience, both internally and externally?  This is actually the simplified meaning of customer service.

Your customers are not only someone that either works for you or purchase your products or services but they need to know and understand that you sincerely care about their needs.  Here are some tips in helping to exceed your customer’s expectations:

  • Put Your Customers First
  • Let Your Smile Radiate Through The Phone Letting The Customer Hear Your Heart of Compassion
  • Watch The Tone Of Your Voice
  • Let Your Smile And Eyes Radiate During Face-To-Face Interactions To Connect With Your Customer
  • Pay Attention To Non-Verbal Communication
  • Listen, Not Only Hear Your Customer’s Needs
  • Practice Active Listening
  • Listen With Your Whole Body
  • Reiterate Or Summarize Your Customer’s Needs
  • Don’t Be Too Busy To Return Calls & Emails To Your Customers Within 24 Hours
  • Build A Relationship With Your Customer, By Getting To Know Them Personally
  • Make long lasting business relationships
  • Create Partnership With Your Customers To Establish How You Can Work Together And Build Your Supply Chain Efforts

Quality customer service has become a thing of the past, once you begin perfecting and putting into practice these principles, you can begin garnering repeat business, minimize difficult customer behavior, anticipate customer needs, effectively deal with a multitude of customers and make a good first impression allowing your company to be ahead of the competition.

Another source that speaks volumes for you are customer surveys.  Customer surveys provide your company with a wealth of information about your product or services from   recommendations to improvement suggestions to testimonials to how does your company compare with the competition.  Additionally, the surveys inform you about the quality of service that you offer to your customers.  Do you think that you exceed the expectations of your external and internal customers?  Ask them.

Vernita Naylor, Ft. Worth SCORE
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Technology: Setting the Stage for Small Biz Success
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How Can Broadband Boost Your Biz?

It’s all about competitive advantage. As a small business, you gain an edge when you can provide the speed, consistency and quality of service that consumers expect from big businesses. These days consumer expectations are high and you can stand out from other businesses online with an interactive web site, e-commerce options and high speed access.

Broadband means high speed Internet. If you are selling online, a site that operates quickly when processing transactions and forms can mean the difference in making the sale. SCORE believes small businesses can increase sales, profits and success online with the help of broadband.

March 16th, the FCC released The National Broadband Plan. On April 7th, SCORE launches a nationwide partnership to develop community workshops, online training and tools to help small businesses compete in the global economy online.

National Kick-off Event:
SCORE Public/Private Broadband Consortium

Useful Links:
Ask SCORE for Advice
The Broadband Plan

Special thanks to our consortium founders:
AT&T
, Best Buy, Cisco, Constant Contact, Google, HP, Intuit, Microsoft, Skype & Time Warner Cable Business Class

Thanks to our small business partners:
DRT Strategies
, Engage

We salute the FCC and SBA for their leadership and support of high speed Internet for small business.

SCORE Association, SCORE
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SCORE
For 50 years, SCORE has helped aspiring and current small business owners achieve their dreams. Through a network of over 11,000 volunteer business mentors in 340+ chapters across the country, SCORE connects decades of business experience and knowledge with those who can best use it.
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