When you are servicing your customers are you continually and consistently focusing on exceeding the customer’s expectations, when selling or introducing your product or service, to your target audience, both internally and externally? This is actually the simplified meaning of customer service.
Your customers are not only someone that either works for you or purchase your products or services but they need to know and understand that you sincerely care about their needs. Here are some tips in helping to exceed your customer’s expectations:
Quality customer service has become a thing of the past, once you begin perfecting and putting into practice these principles, you can begin garnering repeat business, minimize difficult customer behavior, anticipate customer needs, effectively deal with a multitude of customers and make a good first impression allowing your company to be ahead of the competition.
Another source that speaks volumes for you are customer surveys. Customer surveys provide your company with a wealth of information about your product or services from recommendations to improvement suggestions to testimonials to how does your company compare with the competition. Additionally, the surveys inform you about the quality of service that you offer to your customers. Do you think that you exceed the expectations of your external and internal customers? Ask them.
It’s all about competitive advantage. As a small business, you gain an edge when you can provide the speed, consistency and quality of service that consumers expect from big businesses. These days consumer expectations are high and you can stand out from other businesses online with an interactive web site, e-commerce options and high speed access.
Broadband means high speed Internet. If you are selling online, a site that operates quickly when processing transactions and forms can mean the difference in making the sale. SCORE believes small businesses can increase sales, profits and success online with the help of broadband.
March 16th, the FCC released The National Broadband Plan. On April 7th, SCORE launches a nationwide partnership to develop community workshops, online training and tools to help small businesses compete in the global economy online.
National Kick-off Event:
SCORE Public/Private Broadband Consortium