As entrepreneurs, we strive to bring a new, fresh perspective to our chosen business environment. The supposition is that our venture will provide a value that has been untapped and/or under-served. This is principally what drives most small business owners as intuitively we feel “I can do it better myself.”
All hubris aside, it is most important to know what your niche and skill sets are. In business, as in life, you must be able to effectively sell yourself! In order to generate business you must truly understand what your value proposition is and how to most effectively pitch that to clients/customers. Articulating what your value add will be will be your most “valuable” tool. Unfortunately this is not as easy as it seems; it may take a while to fully craft what your value proposition is.
In sorting through this extensive thought process I would recommend:
Once you have unlocked what your company’s benefit is, RUN WITH IT. Once you understand what your differentiation is, it is your task to effectively pitch yourself. This requires you, as an entrepreneur, to be a great salesperson. You must be able to sell yourself and sell your company.
Getting referrals for business is not about asking, it is about the customer experience.
The products and services need to be exceptional but also when people like you they want to do business with you. Business today is tougher than ever and making your customer the most important asset you have will pay off. The result is a loyal customer.
Please share ways to create an exceptional customer experience as we all can learn from each other!