SCORE Small Business Blog

What Tech Tools Matter Most to Your Small Business?

Does your small business rely on technology to compete? You’re not alone. Technology is so valuable to small and midsized businesses that nearly six in 10 (59 percent) plan to boost their technology budgets this year, the Summer 2013 CBeyond Business Leader Snapshot reports. The poll of small and midsized company leaders found just 31 percent will keep tech budgets stagnant and a mere 11 percent will cut them.

So what technology matters most to small business owners? Well, it’s changing. In the past, applications (defined as security, productivity and collaboration software) were what small business owners deemed most essential to success. This year, for the first time, mobile services (cited by 93 percent) were more important than applications (cited by 83 percent). Mobile services were second only to high-speed, always-on Internet access, which 95 percent of companies ranked as essential.

One-third (34 percent) of respondents claim their businesses couldn’t survive without mobile services, and 42 percent say operating their businesses without mobile services would be a major challenge. Clearly, being able to work from anywhere, anytime has become essential to doing business today. Some 89 percent of respondents believe it’s important to be able to work remotely on a regular basis, while 79 percent say it’s important to be able to work remotely on vacation.

What else matters to small businesses? Also making the list of crucial technology are cloud services (70 percent) and data security (66 percent). But speaking of security, small business owners still aren’t totally sure their systems and data are safe. The growing trend of BYOD (Bring Your Own Device) is presenting challenges.

Even though 22 percent of respondents have created a BYOD policy for how employees should use personal devices to access company data, some 32 percent still aren’t  sure or are actively worried about the security of their companies’ data. News that the recent hacking of The New York Times’ website was accomplished through a phishing email to employees is a potent reminder that humans are still the weakest link in the data security chain—so make sure all employees understand and follow your security policies.

The study also asked which communications services were most important to the growth of their businesses. While traditional marketing methods, such as direct mail and fax, were cited by 55 percent, digital means, such as emails, online chat and webinars, were cited by 54 percent. Social media is also crucial to 47 percent, while mobile social media tools such as Foursquare and Google Maps matter to 22 percent.

Is your small business taking advantage of all the tech tools available to you—while still keeping your crucial tech systems safe? If you’re concerned you’re not doing enough in either of these areas, a SCORE mentor can help. Don’t have a mentor? Visit to get matched with one and get free business advice 24/7.

Rieva LesonskyCEO, GrowBiz Media
Rieva is CEO of GrowBiz Media, a content and consulting company specializing in covering small businesses and entrepreneurship. She was formerly Editorial Director of Entrepreneur Magazine and has written several books about small business and entrepreneurship. | @rieva | More from Rieva

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