When you are servicing your customers are you continually and consistently focusing on exceeding the customer’s expectations, when selling or introducing your product or service, to your target audience, both internally and externally? This is actually the simplified meaning of customer service.
Your customers are not only someone that either works for you or purchase your products or services but they need to know and understand that you sincerely care about their needs. Here are some tips in helping to exceed your customer’s expectations:
Quality customer service has become a thing of the past, once you begin perfecting and putting into practice these principles, you can begin garnering repeat business, minimize difficult customer behavior, anticipate customer needs, effectively deal with a multitude of customers and make a good first impression allowing your company to be ahead of the competition.
Another source that speaks volumes for you are customer surveys. Customer surveys provide your company with a wealth of information about your product or services from recommendations to improvement suggestions to testimonials to how does your company compare with the competition. Additionally, the surveys inform you about the quality of service that you offer to your customers. Do you think that you exceed the expectations of your external and internal customers? Ask them.