SCORE Small Business Blog

Customer Service: Get & Keep Clients
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The Art of Customer Loyalty

Getting referrals for business is not about asking, it is about the customer experience.

  • How can you create a great customer experience?
  • How can you become the trusted resource?
  • How can you get your customers so connected to your business that they go out of their way to refer everyone they meet including their friends and family?

The products and services need to be exceptional but also when people like you they want to do business with you.  Business today is tougher than ever and making your customer the most important asset you have will pay off.  The result is a loyal customer.

Please share ways to create an exceptional customer experience as we all can learn from each other!

Julie BranderBusiness Mentor, SCORE New Haven
Julie has been a SCORE volunteer since 1997. She has 20 years of experience in business, starting a manufacturing, wholesale and retail jewelry company. After selling her business, she dedicated herself to helping other entrepreneurs start and expand their business. | @juliebrander | More from Julie

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