Owners of new and growing small businesses today know that the conditions of a business can change, as we have seen with the current economy. The technology that was cutting edge last year is now outdated, or worse, obsolete. Buyer moods can swing dramatically and marketing strategies are constantly changing as we need to think of ways to save money. Anticipating trends can be extremely valuable in keeping you current on everything from sales strategies and customer needs to technology tools and the general economy. Business is not growing and the challenge is what can be done to sustain, change will be inevitable and small business owners should constantly look ahead and think about ways to change the way they do things. The more you test the winds of change, the better your chances of success down the road.
Not all customers are created equal. Some are more valuable and loyal than others, and those are the ones you should pay the most attention to with special savings and service offers. And don’t expect loyalty from employees. As American society becomes ever more mobile and labor shortages worsen, studies have shown that workers will not stay on a job for more than three years. People are always looking for their next opportunity. Advances in technology will continue to radically change how small companies do business.
You will need to keep up. Small business owners who know how to acquire and manage information will achieve the most success. Capturing and analyzing data about customer needs, wants, behavior and how they use your product or service will become increasingly critical. Always ask customers what they want and always exceed your customers expectations. Let me know if there are other things that have worked for you?